إدارة البنية التحتية لتقنية المعلوماتية ITIL

إدارة البنية التحتية لتقنية المعلوماتية ITIL

The ITIL abbreviation stands for IT Infrastructure Library. Originally, ITIL was developed by the Central Computer and Telecommunications Agency (CCTA) as a set of comprehensive and iter-related codes of practice. In IT community such code of good practice was / is very useful in terms of achieving the efficient support and delivery of high quality, cost effective IT services. CCTA, renamed the Office of Government Commerce (OGC) maintains the library and releases all updated related to ITIL.

The OGC is an office of HM Treasury (UK). It acts as an independent of any commercial intersts organization involved in ITIL (independent from software companies, software vendors, integrators, training protocols). This is why the ITIL is so widely used – its main asset is independency.

ITIL is accredited by Information Systems Examinations Board (ISEB). ISEB is an organization which prepares delegates for the ITIL Foundation Certificate in IT Service Management. The ISEB was formed in 1967 and currently functions under the auspices of the British Computer Society (BCS). The ISEB aims to provide industry-recognized qualification that measure competence, ability and performance in many areas of information systems, whit the aim of raising industry standards, promoting career development and providing competitive edge for employers.

Other organization which provides ITIL examination is EXIN. The EXIN is an independent organization, Dutch-based IT examination provider. The EXIN establishes educational requirements, develops and organize examinations in the field of Information Technology. The main goal of EXIN is to promote the quality of the Information Communication Technology (ICT) sector and the ICT professionals working in this sector by means of independent testing and certification.

 

ITIL Service Lifecycle Modules are:

  1. Service Strategy (SS)
  2. Service Design (SD)
  3. Service Transition (ST)
  4. Service Operation (SO)
  5. Continual Service Improvement (CSI)

ITIL Service Capability Modules are:

  1. Planning, Protection and Optimization (PP & A)
  2. Service Offerings and Agreements (SO & A)
  3. Release, Control and Validation (RC & V)
  4. Operational Support and Analysis (OS & A)

ITIL Foundation Introduction

ITIL Foundation is the comprehensive framework, a base on which IT Processes are composed within IT company. The Foundation Certificate in IT Service Management (ITIL Foundation) is a proof that the person possessing the certificate understands various processes and relations between them. There are 12 main areas that the ITIL Foundation is focused on. These areas are divided between Service Support and Service Delivery.

 

Service Delivery processes / functions are:

  1. Service Desk as the only function in Service Delivery
  2. Incident Management
  3. Problem Management
  4. Configuration Management
  5. Change Management
  6. Release Management

Service Support consists of the following processes:

  1. Service Level Management
  2. Availability Management
  3. Capacity Management
  4. Financial Management
  5. IT Service Continuity Management
  6. Security Management

 

ITIL Overview

The ITIL abbreviation stands for IT Infrastructure Library. Originally, ITIL was developed by the Central Computer and Telecommunications Agency (CCTA) as a set of comprehensive and inter-related codes of practice. In IT community such code of good practice was / is very useful in terms of achieving the efficient support and delivery of high quality, cost effective IT services. CCTA, renamed the Office of Government Commerce (OGC) maintains the library and releases all updated related to ITIL.

The OGC is an office of HM Treasury (UK). It acts as an independent of any commercial intersts organization involved in ITIL (independent from software companies, software vendors, integrators, training protocols). This is why the ITIL is so widely used – its main asset is independency.

ITIL is accredited by Information Systems Examinations Board (ISEB). ISEB is an organization which prepares delegates for the ITIL Foundation Certificate in IT Service Management. The ISEB was formed in 1967 and currently functions under the auspices of the British Computer Society (BCS). The ISEB aims to provide industry-recognized qualification that measure competence, ability and performance in many areas of information systems, whit the aim of raising industry standards, promoting career development and providing competitive edge for employers.

Other organization which provides ITIL examination is EXIN. The EXIN is an independent organization, Dutch-based IT examination provider. The EXIN establishes educational requirements, develops and organize examinations in the field of Information Technology. The main goal of EXIN is to promote the quality of the Information Communication Technology (ICT) sector and the ICT professionals working in this sector by means of independent testing and certification.

 

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